filbet Privacy Policy – Your Data, Handled with Care

When you register for a filbet account, we collect basic personal details including your full name, date of birth, email address, and mobile number. During the identity verification process, we may also request a government-issued ID or other supporting documents to confirm your identity in line with Philippine regulations. When you make deposits or withdrawals, we collect transaction data such as the payment method used, the amount, and the timestamp of each transaction — this is necessary to process your payments accurately and securely. We also collect technical data automatically when you use our platform, including your device type, browser version, IP address, and session activity logs.This technical data helps us detect unusual login activity, prevent fraud, and improve the overall performance of the platform. We do not collect any information beyond what is necessary to operate the platform safely and in compliance with applicable Philippine laws.

The personal information you provide is used primarily to create and manage your filbet account, process deposits and withdrawals in Philippine pesos, and verify your identity as required by our operating standards. We use your contact details to send you important account notifications such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are not optional, as they are essential to keeping your account safe. Your session and device data helps us identify and block suspicious login attempts, ensuring that only you can access your account. We may also use aggregated, anonymised data to analyse platform usage trends and improve the games, features, and overall experience we offer to Filipino players. filbet does not use your personal data to serve third-party advertisements, and we do not sell, rent, or trade your information to any external marketing companies under any circumstances.

filbet shares your personal data only with trusted third-party service providers who are strictly necessary for the operation of our platform, such as payment processors that handle GCash and Maya transactions, identity verification partners, and cloud infrastructure providers. All third parties we work with are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared — they are not permitted to use your information for their own marketing or to pass it on to other parties. In certain circumstances, we may be legally required to disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies if we receive a valid legal request or if disclosure is necessary to prevent fraud or protect the safety of our users. We will always aim to notify you of any such disclosure where we are legally permitted to do so. Beyond these limited scenarios, your personal information remains within the filbet platform and is not shared with any other organisation.

We apply industry-standard security measures to protect your personal information from unauthorised access, loss, or misuse at every stage of its lifecycle on our platform. All data transmitted between your device and the filbet platform is encrypted using secure protocols, so your login credentials, payment details, and personal information cannot be intercepted in transit. Access to personal data within our organisation is strictly limited to staff members who need it to perform their specific job functions, and all such access is logged and monitored. We conduct regular internal reviews of our data handling practices to identify and address any potential vulnerabilities before they can be exploited. While no online platform can guarantee absolute security, filbet is committed to maintaining the highest practical standard of data protection for every Filipino player on our platform. If you ever suspect that your account has been compromised, please contact our support team immediately through the details available on our FAQ page.

As a registered player on filbet, you have the right to request access to the personal information we hold about you at any time, and we will provide a clear summary of that data upon a verified request. You also have the right to request corrections to any inaccurate or outdated information in your account, and we will update our records promptly once your identity has been confirmed. If you wish to close your account and have your personal data deleted, you may submit a deletion request through our support team; please note that we are required by law to retain certain transaction records for a defined period even after account closure. You have the right to object to any processing of your data that goes beyond what is strictly necessary for the operation of your account, and we will review any such objection fairly and transparently. For any questions about your data rights or to submit a formal request, please visit our FAQ page for the relevant contact details.

filbet may update this Privacy Policy from time to time to reflect changes in our services, applicable Philippine regulations, or industry best practices. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players through their registered contact details. We encourage you to review this page periodically so that you are always aware of how your personal information is being handled. Continued use of the filbet platform after any update to this policy constitutes your acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and contact our support team to arrange account closure. The most current version of this policy will always be available at filbet.id/privacy-policy.